Frequently Asked Questions
Web Design
Can I get additional pages/photos/custom designs for the packages?
What Web browsers do you test with?
How long will it take to design my Web site?
What are your terms and conditions?
Will you support other Languages?
Can I see a reference Web site?
Will you customize the colors for the graphics?
Why don't I see updates to my site?
What is the language used in the content of the designs on this site?
Hosting
How do I know how much disk space I will need?
How do I know how much data transfer I will need?
How should I select a Domain name?
What happens if an hosting account exceeds its space quota?
What happens if an account exceeds its bandwidth limit?
Will I get a notification for domain renewal?
What will happen if my domain expired?
What is WhoisGuard and how does it work?
What is the time zone used on the Hosting Server
Cpanel
Is there any documentation on the Cpanel?
How can I view the statistics for how many people are viewing my web site
How do I create a new email account?
What are the recommendations for email usage?
How do I change to quota or Password after email account is active?
How do I set up Outlook to access my mail account?
What are the best default email settings?
How do I filter the spam emails?
How do I set up a forwarder to another email account?
My email has stopped receiving emails?
MYSQL Database
Web Site Promotion
Payment
Is your credit card ordering system secure?
Can I get other designs?
Yes, we provide custom designs as well as our standard fixed price offerings. Contact us to discuss your custom design needs.
Can
I get additional pages/photos/custom designs for the packages?
Yes, our intention in putting together packages is to make it easier for
you to know up front what your cost will be, not to restrict you in
any way. Send us your requirements and we will quickly give
you a quote.
What Web browsers do you test with?
Web designs are tested with the latest versions of Internet Explorer, Opera, Fire Fox and Safari. The latest versions of all of these browsers are available for free download and it is always recommended to keep to the latest version because of security fixes.
How
long will it take to design my Web site?
As we require your input for the content of your Web site the total time
will be a combination of your time and ours. We provide a turnaround
guarantee that is included in our terms and conditions:
"Turnaround guarantee for standard packages". WebbedSite.com shall guarantee a less than 10
days turnaround time for producing a Web site package for review from the time
that the Client submits all the content input. Except, if WebbedSite.com is running a significant backlog it will
be clearly posted on the Order page of WebbedSite.com. If a backlog is posted the backlog time posted should be
added to the 10 days to produce the guaranteed turnaround time. If WebbedSite.com does not meet the guaranteed turnaround time the
Client may at their option cancel the contract and receive a full refund."
Will you
support other Languages?
At this time, not for packages, but we will for custom sites.
Can I see a reference Web site?
Yes- We have plenty of reference sites just contact us and well be glad to send you some.
Will you
customize the colors for the graphics?
Yes, we can customize the colors and graphics of the graphics in all of our designs. Contact us with you specific needs for a quote.
Why don't I see updates to
my site?
Your browser and sometimes the network will cache pages (save them
locally) to improve performance. You can force a refresh from the
server by opening the appropriate page with your browser and hitting:
Ctrl and "refresh"
How
do I know how much disk space I will need?
The basic hosting service of 100MB will be more than enough disk space
for most small business Web sites. Email accounts can use the
remaining space that is not used by your Web site. Total space
needed = Site and Database size+ number of email accounts X email
allocation. For example: for basic 100meg service 10 meg site and 4 x
20 meg email accounts=OK however a 10 meg site and 5 x 20meg email
accounts is a problem for this you will need to upgrade to Basic200
(200meg service) extra $3/month. The upgrade is transparent and non
disruptive to you.
How
do I know how much data transfer I will need?
For an initial Web site the basic hosting service of 1000 meg bit per month will
be more than most small business Web sites will need, assuming you are not
a download site, doing a large amount of advertising or running a forum. For a average page size of
15,000 bytes you need over 66,000 hits /month to use 1G. It should be
assumed that you want the data
transfer to rise over time as your site becomes popular.
What is a domain name?
A
domain name is a combination of words that makes it easier to remember an
Internet location or service name. They are unique and many common names have already been taken.
- Increases your name recognition
- Makes it easy for your customers to remember your address
- Indicates you are a serious Internet player
- Helps brand your image
- Adds a level of trust and integrity to your site
- Many search engines refuse to list pages from free sites
- Some search engines will only index the first page of a domain site
- Allows you to use your domain address (www.yourname.com) and virtual email addresses (yourname@yourname.com) on your business cards and letterhead
How should I select a Domain name
- Make it as short as possible
- Make it memorable
- Make it easy to spell
- Make it pronounceable
- Make it a name you can brand
- Make it non-confusable with another domain name
- Make it not conflict with an existing trademark
- Make it easy to say
- Make it trust-worthy, not off-beat (i.e. a .com instead of a .to or .ws)
- Make it directly related to either your business name or
- Make it directly related to keywords from your industry or
- Make it descriptive of your site's content
What happens if an hosting account exceeds its space quota?
When one of your accounts exceeds (goes over) the amount of space you gave it the following happens:
- All pages and files will still be accessible via the web/ftp/email.
- Any new mail sent to the account will be bounced due to the user being over their set quota.
- New files will not be able to be uploaded to the space.
To allow e-mail and uploading again:
- Delete some of the files in that account.
or - Upgrade the account at order hosting
What happens if an account exceeds its bandwidth limit?
When Bandwidth reaches 80% of the monthly limit a notice will be automatically emailed to the cpanel registered email. When one of your domains exceeds (goes over) the bandwidth (transfer) limit:
- The site and all files on it will become inaccessible through a browser.
- New mail sent to the account will still get through provided the account has enough space for it.
- FTP will still be accessible.
To get the site working again:
Upgrade the account to greater bandwidth level at order hosting.
Note: a warning email is sent out to the "contact email" in the cpanel when you have used 80% of bandwidth in any month. So this email address should be kept up to date.
Will
I get a notification for domain renewal?
Yes, you will get a notification via e-mail to renew your registration.
What
will happen if my domain expired?
If your domain expires, you will not be able to renew it again. You may be
able to register when the domain is available for registration of some
time. But you have no guarantee that you will be able to register the
domain and there is no set time on when the domain will be available for
registration.
What is WhoisGuard and how does it work?
WhoisGuard is a service that prevents people from gaining access to your address, phone number and email using Whois.ICANN policy states that when a domain name is registered, it is required that the user provide valid address, phone and email address or risk losing their domain. This potentially exposes your private information to the public. This is where WhoisGuard steps in.
- WhoisGuard provides their information in Whois so that yours is safe.
- You retain full control of the domain. You can enable or disable WhoisGuard when ever you want.
- WhoisGuard provides a new email address so that every email that is sent to that address is forwarded to an email address of your choice.
- Our phone number and fax number are listed in Whois so you don't get unsolicited calls or faxes.
- We will forward any regular mails either through regular mail or through email as a scanned copy.
What is a Sub domain?
Sub domains are a way of creating separate accounts within your master account, which are accessed as separate URL's. For example, you could set up a "timber" sub domain on your master account "hardware.com", which would be accessed as "timber.hardware.com". A lot of larger businesses use sub domains to establish branding and focus on separate product lines, because a sub domain creates a separate URL and Web presence.
How do I access my
account
You will be able to access your account via the Internet. You can access your unique Cpanel through which you will be able to fully access all services on your Web server account. From the Cpanel you can add and remove mail users as well as access detailed graphs and statistics on your web site.
What
is the time zone used on the Hosting Server?
The time zone is GMT (i.e. EST + 5)
Once you have an active hosting account and Domain, you can access at www.yourdomain.com/cpanel and enter the ID and password you have been provided in your welcome email.
Is there any documentation on the Cpanel?
Yes the current cpanel we are using is x3 and once you log on there are video tutorials on the cpanel functions available
Also there is documentation and demo
How can I view the statistics for how many people are viewing my web site
Log in to you Cpanel (see above). In the Logs area there are several applications you have available. I recommend Awstats, (click on Awstats) this produces graphical information on the numbers of visitors where they came from and what they accessed when they visited. There is also information on the search terms used and last visits from search engine robots.
How do I
create a new email account?
Open your Cpanel (as described in your welcome letter.) In the Mail area click on Email accounts.
This shows you your current accounts, to add an account enter the Email address and password you
want.
Set the quota you want. Your total email quota and your website should not exceed your current limit (basic =100 Meg) and hit "Create".
After the account is created there are options to automatically configure outlook 2000 or outlook express. We suggest you use the pop 3 options. Alternately you can manually enter the settings (see below).
What are the recommendations for email usage?
We recommend you use outlook or outlook express to read your emails. As these programs will download the emails to your pc and then delete them from the server. If you are away from your PC you can use webmail to read from any pc, and if you don't delete you emails from webmail they can be loaded down to you pc when you get back to you office.
If you do not wish to use outlook we recommend setting up a forwarder to another email account ( i.e. all mail to name@yourdomain.com would be forwarded to name@yahoo.com there is an explanation on how to set up forwarders below. The reason for this is that if you just use webmail you need to keep cleaning up (deleting the mail from you box ) Note: you should not set up and email account for name@yourdomain.com all you need is the forwarder.
If you wish to only use webmail you must be diligent about deleting mail from all mail boxes (including trash)
Open your Cpanel (as described in your welcome letter.) In the Mail area click on Email accounts. You can change your quota or password associated with each email account.
Note: you should have enough disk space in your account to accommodate your total website, email and database requirements. If not you can upgrade at any time.
How
do I set up Outlook to access my mail account?
Set the email address to the address you have set up using the Cpanel. Set "my incoming mail server" to POP3 (default) and set "Incoming Mail (Pop3 or Imap) server" to mail.yourname.com and "Outgoing mail SMTP server" to either the outgoing mail settings for your internet service provider or providing your internet provider allows access to a 3rd party server set to mail.yourname.com, (replacing yourname.com with your unique domain name.) It is recommended to use your ISP settings for outgoing mail if you are in a fixed location.
Make sure in advanced tab, the "Delivery (leave a copy on server)" is
NOT checked. Otherwise you will leave a copy of all emails on the server that you will need to cleanup from webmail to stop you server mailbox from filling up.
Click here for a detailed
printable document for setting up Outlook.
How do I access Webmail?
You can access webmail through http://www.yourdomain.com/webmail/ where yourdomain.com is your domain name. User name is the email address you have set up and the password for that email account. (e.g. user name = name@yourdomain.com and password = password for that email address)
There are a few Webmail applications available:
Squirrel Mail is the most popular but you can use any one you like.
In the Cpanel under the mail section click on SpamAssassin. Enable SpamAssassin.
Make sure auto delete is on or alternatively you will have to clean out the spam box from web mail. (in squirrel mail under folders subscribe to spam and then periodically clear spam box and trash box if used. Note a lot of spam is now using pictures to avoid Spam traps.
What are the best default email settings?
There is a default email account set up with every account. This is accessible via cpanel and webmail. This is the mail box associated with the hosting account. If a program on the server generates an email and there is an error, the rejection message will go to this box so it is a good thing to clear it out every now and then as it takes up space in your account
The default address allows you to change what happens if an email is received for an unknown email account or forwarder
How do I set up a forwarder to another email account?
In your Cpanel
In the Mail area click on Forwarders
then add forwarder. Put in the email address you want to go
from and to and click on Add Forwarder. Note: you do not have
to have an email account for the "from" address to receive mail then any email to that address is
just forwarded.
Forwarders will simply rout all mail to specific address to a new address if there is an account the mail will go to both places.
My email has stopped receiving emails?
Outlook Users
Make sure that the outlook account advanced settings "leave a copy of messages on server" is not checked.
Webmail Users
Make sure you mail box is not full. You can check this by sending an email from another address, you will receive a response that says "could not deliver because the mailbox is full". You can also check by going into your cpanel and then "mail"
then click on add / remove accounts and click on show disk space used. This will show the allocated disk space and the used space. If incoming mail is greater than (allocated- used) disk space mail will be rejected.
To resolve this you need to log in to your web mail and empty the email in ALL of the email boxes in your account. (remember to empty the TRASH box and your spam box if you are using SpamAssassin)
How do I backup a MYSQL Database?
To Backup - go to your Cpanel:
- Click on MySQL Databases
- Open phpMyAdmin (Its at bottom of page)
- Select your database
- Click export tab
- Select all tables
- Click structure and data
- Select save as file
- Click go and save it to your PC's hard drive
How do I restore a MYSQL Database?
To Restore go to your Cpanel:
Make sure the database is created in Cpanel first, then
- Open Phpmyadmin
- Select your database
- Click sql tab
- Click browse button next to "location of textfile"
- Find the .sql file on your PC's hard drive and select it
- Click go
- Now check your new tables and make sure everything is there.
What is a keyword?
Keyword is a Mata Tag identifying a list of keywords that
are hidden in a Web page to assist search engines that use index keywords will be find
you. More and more search engines are not using
keywords any more however we will embed them in your pages
for the engines that do use them. It is more important
to make sure the content of your site contains plenty of references
to these keywords so that the search engines can index
you correctly.
- We can provide optimization services as part of our Web maintenance or custom services.
- Include your Web site address in all your other marketing efforts such as emails brochures or ads in print, or broadcast media
- Use news releases to promote your Web site by notifying appropriate media that your business is online so they can pass it on to their readers.
- Announce your site in online discussion and news groups that relate directly to your site.
- Link to online news stories or articles about your business, if they are available
- Join online affiliate programs, possibly with your suppliers and distributors.
- Develop reciprocal links with companies that offer complementary products or services.
Is your credit card ordering system
secure?
Yes, we use a 3rd party credit card processing company
(Pay Pal). When you place your order you will be sent to a secure server
to enter your credit
card information. We do not see or have access to any of this credit
card information.
Can I use a non
USA check?
Sorry, for non USA accounts you must use our online credit card processing.
Pay Pal accepts many countries.
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