Frequently Asked Questions
Web Design
Can I get additional pages/photos/custom graphics for the packages?
What Web browsers do you test with?
How long will it take to design my Web site?
What are your terms and conditions?
Will you support other Languages?
Can I see a reference Web site?
Will you customize the colors for the graphics?
Why don't I see updates to my site?
What is the language used in the graphics 2 and 3 sites?
Hosting
How do I know how much disk space I will need?
How do I know how much data transfer I will need?
How should I select a Domain name?
What happens if an hosting account exceeds its space quota?
What happens if an account exceeds its bandwidth limit?
Will I get a notification for domain renewal?
What will happen if my domain expired?
What is WhoisGuard and how does it work?
What is the time zone used on the Hosting Server?
What is the availability statistics for the server?
Cpanel
Is there any documentation on the Cpanel?
How can I view the statistics for how many people are viewing my web site
How do I create a new email account?
What are the recommendations for email usage?
How do I change to quota after email account is active?
How do I change the password for email?
How do I set up Outlook to access my mail account?
What are the best default email settings?
Can I get SpamAssassin to simply throw away the mail it thinks is spam?
How do I set up a forwarder to another email account?
My email has stopped receiving emails?
MYSQL Database
Web Site Promotion
Payment
Is your credit card ordering system secure?
Can I get other graphics?
Yes, we provide custom designs as well as our standard fixed price offerings. Contact us to discuss your custom design needs.
Can
I get additional pages/photos/custom graphics for the packages?
Yes, our intention in putting together packages is to make it easier for
you to know up front what your cost will be, not to restrict you in
any way. Send us your requirements and we will quickly give
you a quote.
What Web browsers do you test with?
Web designs are tested with the latest versions of Internet Explorer, Opera, Fire Fox and Mozilla. Very old browsers (pre IE version 4) will not work properly with some of these Web designs. This is because the very old Web browsers do not support the CSS features required for modern Web designs. The latest versions of all of these browsers are available for free download and it is always recommended to keep to the latest version because of security fixes.
How
long will it take to design my Web site?
As we require your input for the content of your Web site the total time
will be a combination of your time and ours. We provide a turnaround
guarantee that is included in our terms and conditions:
"Turnaround guarantee for standard packages". WebbedSite.com shall guarantee a less than 10
days turnaround time for producing a Web site for review from the time
that the Client submits all the content input. Except, if WebbedSite.com is running a significant backlog it will
be clearly posted on the Order page of WebbedSite.com. If a backlog is posted the backlog time posted should be
added to the 10 days to produce the guaranteed turnaround time. If WebbedSite.com does not meet the guaranteed turnaround time the
Client may at their option cancel the contract and receive a full refund."
Can I see a reference Web site?
Yes- We have plenty of reference sites just contact us and well be glad to send you some.
Will you
customize the colors for the graphics?
Yes, we can customize the colors and graphics of the graphics in all of our designs. Contact us with you specific needs for a quote.
Why don't I see updates to
my site?
Your browser and sometimes the network will cache pages (save them
locally) to improve performance. You can force a refresh from the
server by opening the appropriate page with your browser and hitting:
Ctrl and "refresh"
Will you
support other Languages?
At this time , no
How
do I know how much disk space I will need?
The basic hosting service of 50MB will be more than enough disk space
for most small business Web sites. Email accounts can use the
remaining space that is not used by your Web site. Total space
needed = Site and Database size+ number of email accounts X email
allocation. For example: for basic 50meg service 10 meg site and 4 x
10 meg email accounts=OK however a 10 meg site and 5 x 10meg email
accounts is a problem for this you will need to upgrade to basic plus
(100meg service) extra $3/month. The upgrade is transparent and non
disruptive to your existing files.
How
do I know how much data transfer I will need?
For an initial Web site the basic hosting service of 1 gig per month will
be more than most small business Web sites will need, assuming you are not
a download site, doing a large amount of advertising or running a forum. For a average page size of
15,000 bytes you need over 66,000 hits /month to use 1G. It should be
assumed that you want the data
transfer to rise over time as your site becomes popular.
What is a domain name?
A
domain name is a combination of words that makes it easier to remember an
Internet location or service name. They are unique and many common names have already been taken.
- Increases your name recognition
- Makes it easy for your customers to remember your address
- Indicates you are a serious Internet player
- Helps brand your image
- Adds a level of trust and integrity to your site
- Many search engines refuse to list pages from free sites
- Some search engines will only index the first page of a domain site
- Allows you to use your domain address (www.yourname.com) and virtual email addresses (yourname@yourname.com) on your business cards and letterhead
How should I select a Domain name
- Make it as short as possible
- Make it memorable
- Make it easy to spell
- Make it pronounceable
- Make it a name you can brand
- Make it non-confusable with another domain name
- Make it not conflict with an existing trademark
- Make it easy to say
- Make it trust-worthy, not off-beat (i.e. a .com instead of a .to or .ws)
- Make it directly related to either your business name or
- Make it directly related to keywords from your industry or
- Make it descriptive of your site's content
What happens if an hosting account exceeds its space quota?
When one of your accounts exceeds (goes over) the amount of space you gave it the following happens:
- All pages and files will still be accessible via the web/ftp/email.
- Any new mail sent to the account will be bounced due to the user being over their set quota.
- New files will not be able to be uploaded to the space.
To allow e-mail and uploading again:
- Delete some of the files in that account.
or - Upgrade the account at order hosting
What happens if an account exceeds its bandwidth limit?
When one of your domains exceeds (goes over) the bandwidth (transfer) limit:
- The site and all files on it will become inaccessible through a browser.
- New mail sent to the account will still get through provided the account has enough space for it.
- FTP will still be accessible.
To get the site working again:
Upgrade the account to greater bandwidth level at order hosting.
Note: a warning email is sent out to the "contact email" in the cpanel when you have used 80% of bandwidth in any month. So this emaill address should be kept up to date.
Will
I get a notification for domain renewal?
Yes, you will get a notification via e-mail to renew your registration.
What
will happen if my domain expired?
If your domain expires, you will not be able to renew it again. You may be
able to register when the domain is available for registration of some
time. But you have no guarantee that you will be able to register the
domain and there is no set time on when the domain will be available for
registration.
What is WhoisGuard and how does it work?
WhoisGuard is a service that prevents people from gaining access to your address, phone number and email using Whois.ICANN policy states that when a domain name is registered, it is required that the user provide valid address, phone and email address or risk losing their domain. This potentially exposes your private information to the public. This is where WhoisGuard steps in.
- WhoisGuard provides their information in Whois so that yours is safe.
- You retain full control of the domain. You can enable or disable WhoisGuard when ever you want.
- WhoisGuard provides a new email address so that every email that is sent to that address is forwarded to an email address of your choice.
- Our phone number and fax number are listed in Whois so you don't get unsolicited calls or faxes.
- We will forward any regular mails either through regular mail or through email as a scanned copy.
What is a Sub domain?
Sub domains are a way of creating separate accounts within your master account, which are accessed as separate URL's. For example, you could set up a "timber" sub domain on your master account "hardware.com", which would be accessed as "timber.hardware.com". A lot of larger businesses use sub domains to establish branding and focus on separate product lines, because a sub domain creates a separate URL and Web presence.
How do I access my
account
You will be able to access your account via the Internet. You can access your unique Cpanel through which you will be able to fully access all services on your Web server account. From the Cpanel you can add and remove mail users as well as access detailed graphs and statistics on your web site.
What
is the time zone used on the Hosting Server?
The time zone is GMT (i.e. EST + 5)
What is the availability statistics for the server?
Year |
Month |
Outages |
Downtime |
Uptime |
| 2008 | February | 1 | 0 hrs, 20 mins, 0 secs | 99.952% |
| 2008 | January | 0 | 0 hrs, 0 mins, 0 secs | 100.000% |
| 2007 | September | 0 | 0 hrs, 0 mins, 0 secs | 100.000% |
| 2007 | August | 1 | 1 hrs, 25 mins, 30 secs | 99.808% |
| 2007 | July | 0 | 0 hrs, 0 mins, 0 secs | 100.000% |
| 2007 | June | 1 |
0 hrs, 39 mins, 32 secs | 99.908% |
| 2007 | May | 0 |
0 hrs, 0 mins, 0 secs | 100.000% |
| 2007 | April | 1 |
0 hrs, 19 mins, 29 secs | 99.955% |
| 2007 | March | 0 |
0 hrs, 0 mins, 0 secs | 100.000% |
| 2007 | February | 0 |
0 hrs, 0 mins, 0 secs | 100.000% |
| 2007 | January | 1 |
1 hrs, 19 mins, 33 secs | 99.816% |
2006 |
November |
2 |
0 hrs, 49 mins, 1 secs |
99.887% |
2006 |
October |
1 |
1 hrs, 19 mins, 28 secs |
99.822% |
2006 |
September |
1 |
0 hrs, 39 mins, 15 secs |
99.909% |
Once you have an active hosting account and Domain, you can access at www.yourdomain.com/cpanel and enter the ID and password you have been provided.
Is there any documentation on the Cpanel?
Yes there is some general information at http://www.cpanel.net/docs/cp/index.html.
How can I view the statistics for how many people are viewing my web site
Log in to you Cpanel (see above). Click on "Web FTP stats" There are several applications you have available. I recommend Awstats, (click on Awstats) this produces graphical information on the numbers of visitors where they came from and what they accessed when they visited. There is also information on the search terms used and last visits from search engine robots.
How do I
create a new email account?
Open your Cpanel (as described in your welcome letter.) Select Mail Menu on top and select "add or remove accounts".
Then hit add an account enter the Email address and password you
want
Set the quota you want (you total email quote and your website should not exceed your current limit (basic =50 Meg) and hit "Create"
What are the recommendations for email usage?
We recommend you use outlook or outlook express to read you emails. As this program will download the emails to your pc and then delete them from the server. If you are away from your PC you can use webmail to read from any pc, and this message would be loaded down to you pc when you get back to you office.
If you do not wish to use outlook we recommend setting up a forwarder to another email account ( i.e. all mail to name@yourdomain.com would be forwarded to name@yahoo.com there is an explanation on how to set up forwarders below. The reason for this is that if you just use webmail you need to keep cleaning up (deleting the mail from you box ) Note: you should not set up and email account for name@yourdomain.com all you need is the forwarder.
If you wish to only use webmail you must be diligent about deleting mail from all mail boxes (including trash)
First log in to your Cpanel
Select Mail
Select the Add delete email accounts
Then select modify quota for email you wish to modify
Type in the new quota and hit change.
How do I change the
password for email?
First log in to your Cpanel
Select Mail
Select the Add delete email accounts
Then select Change Password for email you wish to modify
Type in the new password and hit change
How
do I set up Outlook to access my mail account?
Set the email address to the address you have set up using the Cpanel. Set "my incoming mail server" to POP3 (default) and set "Incoming Mail (Pop3 or Imap) server" to mail.yourname.com and "Outgoing mail SMTP server" to either the outgoing mail settings for your internet service provider or providing your internet provider allows access to a 3rd party server set to mail.yourname.com, (replacing yourname.com with your unique domain name.) More and more internet providers are requiring you to use their address and there is no disadvantage to using this.
Make sure in advanced tab, the "Delivery (leave a copy on server)" is
NOT checked. Otherwise you will leave a copy of all emails on the server that you will need to cleanup from webmail to stop you server mailbox from filling up.
Click here for a detailed
printable document for setting up Outlook.
How do I access Webmail?
You can access webmail through http://www.domain.com/webmail/ where domain.com is your domain name. User name is the email address you have set up and the password for that email account. (e.g. user name = name@yourdomain.com and password =password for that email address)
There are 2 Webmail applications available:
- Horde
- Squirrel Mail
Squirrel Mail is the most popular but you can use any one you like.
What are the best default email settings?
There is a default email account set up with every account. The default setting for this is to route all mail sent to domain to this mailbox. Suggested settings are to route all mail to unidentified users to a black hole (i.e. they are thrown away) also clear out any mail already in the default address.
To set the default address:
Log in to Cpanel
Click on Mail then Default Address.
This takes you to a screen that allows you to set "Send all unrouted e-mail for: Yourdomain.com to: (type in ) :blackhole:
To Clear out the default mailbox:
From the Cpanel click on Mail then Web Mail this will take you to the default mailbox applications. You can use any (of the 2) but we will use Squirrel mail for this example. After clicking on Squirrel mail it there is mail in the box (it is probably Spam and taking up space on the server), so you can select all and Move to Trash if you have more than one page you will need to repeat until no email is left. You need the to click on the Trash icon to completely remove the files from the server.
Once you have taken these two steps no more mail will be sent to the server
Spam assassin is a program running on the server that tries to identify spam email and save the spam in an email box accessible via webmail. This spam mail must be periodically sent to the trash and trash emptied or your email account will fill up. Note: Spam Assassin is a site wide setting so once set, all the email accounts will have individual spam boxes that must be emptied.
From Cpanel go to email and then SpamAssassin
In the Spam Assassin Panel click on "Enable Spam assassin" then click "go
back"
Suggest you then click "enable Spam Box" (if you don't spam mail is just
marked "spam" )
When you get you first spam mail it will create a Spam box. You need to periodically read this box by going to your email account(s) web mail and clicking on Squirrel mail.
Note the first time you need to subscribe to the spam folder to see it
Click the Folders option in the top menu bar
Go to the Unsubscribe /Subscribe section at the bottom
Subscribe to the Spam folder in the right column
You should now see the folder on main menu left column
If you didn't see Spam folder in the folders, you haven't received any spam mail yet. You should make sure there isn't some legitimate mail in the spam folder and then select all and delete. (remember to also to delete Inbox trash afterwards).
Can I get SpamAssassin to simply throw away the mail it thinks is spam.
Yes, after enabling SpamAssassin (see above) go to Cpanel, Mail, SpamAssassin, then click on the "To simply have the server DELETE and NOT deliver emails that are tagged as spam by SpamAssassin, click here now" link
How do I set up a forwarder to another email account?
In your Cpanel
Click on Mail then Forwarders
then add forwarder. Put in the email address you want to go
from and to and click on Add Forwarder. Note: you do not have
to have an email account for the "from" address to receive mail that is
just forwarded.
Forwarders will simply rout all mail to specific address to a new address.
My email has stopped receiving emails?
Outlook Users
Make sure that the outlook account advanced settings "leave a copy of messages on server" is not checked.
Webmail Users
Make sure you mail box is not full. You can check this by sending an email from another address, you will receive a response that says "could not deliver because the mailbox is full". You can also check by going into your cpanel and then "mail"
then click on add / remove accounts and click on show disk space used. This will show the allocated disk space and the used space. If incoming mail is greater than (allocated- used) disk space mail will be rejected.
To resolve this you need to log in to your web mail and empty the email in ALL of the email boxes in your account. (remember to empty the TRASH box and your spam box if you are using SpamAssassin)
How do I backup a MYSQL Database?
To Backup - go to your Cpanel:
- Click on MySQL Databases
- Open phpMyAdmin (Its at bottom of page)
- Select your database
- Click export tab
- Select all tables
- Click structure and data
- Select save as file
- Click go and save it to your PC's hard drive
How do I restore a MYSQL Database?
To Restore go to your Cpanel:
Make sure the database is created in Cpanel first, then
- Open Phpmyadmin
- Select your database
- Click sql tab
- Click browse button next to "location of textfile"
- Find the .sql file on your PC's hard drive and select it
- Click go
- Now check your new tables and make sure everything is there.
What is a keyword?
Keyword is a Mata Tag identifying a list of keywords that
are hidden in a Web page to assist search engines that use index keywords will be find
you. More and more search engines are not using
keywords any more however we will embed them in your pages
for the engines that do use them. It is more important
to make sure the content of your site contains plenty of references
to these keywords so that the search engines can index
you correctly.
- We can provide optimization services as part of our Web maintenance or custom services.
- Include your Web site address in all your other marketing efforts such as emails brochures or ads in print, or broadcast media
- Use news releases to promote your Web site by notifying appropriate media that your business is online so they can pass it on to their readers.
- Announce your site in online discussion and news groups that relate directly to your site.
- Link to online news stories or articles about your business, if they are available
- Join online affiliate programs, possibly with your suppliers and distributors.
- Develop reciprocal links with companies that offer complementary products or services.
Is your credit card ordering system
secure?
Yes, we use a 3rd party credit card processing company
(Pay Pal). When you place your order you will be sent to a secure server
to enter your credit
card information. We do not see or have access to any of this credit
card information.
Can I use a non
USA check?
Sorry, for non USA accounts you must use our online credit card processing.
Pay Pal accepts many countries.
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